My husband and I were just visitors to The Riviera during the CES trade show weekend.
Even though we are fortunate enough to be able to afford any and every hotel/casino on the strip,
we chose The Riviera for its proximity to the convention center. And we won’t fail to mention that
the price was more than fair! We are frequent visitors to Las Vegas, sometimes visiting more than
4 times a year, and have stayed at all of the high end, high profile properties. I just wanted your
management and staff to know what a pleasant stay we had at the Riviera. We had everything
we needed and better service than we’ve experienced in a long time.
With many, many people experiencing tough times due to the economy, your employees show
only positive and enthusiastic attitudes in their job positions. We were met with smiles and pleasant
greetings everywhere we went in the hotel and casino. It was wonderful. And quite different from
what we experience in other places in Las Vegas.
Our breakfast trip to the buffet on Saturday the 10th of January was better than expected due to the
cheery outlook and warm reception we received from one of the table attendants/bus persons by
the name of “Mitch”. He is an older gentleman with one of the best dispositions we’ve ever encountered.
Asking us how we were and what else he could get for us went above and beyond what we expected as
he was so busy cleaning up after the “rush” of earlier diners. We exchanged pleasantries that made us feel
appreciated and respected as patrons of The Riviera. It is our hope that our comments will be shared with Mitch
by management, since we believe that this individual is a valuable asset to your team of employees. There aren’t
many people like Mitch today…anywhere. To us, he is a 5 star individual. And we will be back to visit The Riviera
due to his kindness to all who do chose your hotel/casino.
Thanks again, and please share our thoughts with Mitch. He made our weekend!
Valerie & Alexander
Mammoth Lakes, CA